Refund policy

RETURN & REFUND POLICY

Last updated: 2nd February 2026

At PRIDANÉ, we take pride in the quality of our fragrances and aim to deliver a seamless, premium shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. NO RETURNS ON OPENED OR USED PRODUCTS

Due to the nature of perfume and cosmetic products, we do not accept returns or exchanges for products that have been opened, used, tampered with, or damaged after delivery.

This policy is in place to ensure hygiene, safety, and product integrity for all our customers.

2. ELIGIBLE RETURNS (DAMAGED, DEFECTIVE, OR INCORRECT ITEMS)

We accept returns or replacements only in the following cases:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect item (different from what was ordered)

To be eligible:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • Clear photos and/or an unboxing video must be provided as proof

3. HOW TO REQUEST A RETURN OR REPLACEMENT

To initiate a return or replacement request:

  • Email us at pridanefragrances@gmail.com

  • Include your order ID, registered email/phone number, and a brief description of the issue

  • Attach clear photos and/or an unboxing video showing the issue

Our support team will review your request and respond within 2–3 business days.

4. REPLACEMENTS

If your return request is approved:

  • We will arrange a replacement at no additional cost, subject to product availability

  • If the product is unavailable, a refund will be initiated instead

Replacement timelines may vary depending on your location and logistics partner.

5. REFUNDS

Approved refunds will be processed to the original payment method used at checkout.

  • Refunds are typically processed within 7–10 business days after approval

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

6. NON-RETURNABLE & NON-REFUNDABLE CASES

Returns or refunds will not be accepted for:

  • Change of mind or personal preference

  • Dissatisfaction with fragrance notes, strength, or longevity

  • Minor packaging variations or box damage during transit that does not affect the product

  • Incorrect delivery address provided by the customer

  • Failed delivery due to unavailability or refusal to accept the order

7. CANCELLATIONS

Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled.

To request a cancellation, contact us immediately at pridanefragrances@gmail.com.

8. LEGAL COMPLIANCE

This policy is in accordance with the Consumer Protection Act, 2019 and applicable Indian e-commerce laws.

Nothing in this policy limits your statutory rights as a consumer under Indian law.

9. CONTACT US

If you have any questions regarding this Return & Refund Policy, please contact us:

PRIDANÉ
Email: pridanefragrances@gmail.com
Address : 86C A/2 Mayur Vihar Phase -3, Delhi - 110096
Phone Number : +91 92661-10973